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Haslam D. A memorable lesson in patient-focused consultation.Practitioner 2016;260(1797):35

A memorable lesson in patient-focused consultation

24 Oct 2016Registered users

When I eventually turned back to the patient, I discovered that he was sitting there silently crying, tears running down his face. This, of course, was clue number two. It was not so much a clue, rather a slap in the face for my insensitivity. I apologised. I felt embarrassed and annoyed with myself. I immediately turned the computer off.

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