'I recently visited a friend's father in a nursing home. He is very aged and very frail but still has all his marbles. When we remarked that he was looking rather miserable, he replied: ‘The night-time staff are really mean to me.’ Every evening he got more and more agitated about the staff who were coming on duty. I offered to have a word with the manager. ‘Oh no,’ he exclaimed. ‘You mustn't say anything. That will only make it worse.’ How many old people suffer in silence because they fear the repercussions?...'